Refund Policy
Last updated: October 14, 2026
This Refund Policy explains when and how Amonym LLC, which operates Numwix, returns your Coins or refunds a payment. It is part of the Numwix Terms and Conditions, whose definitions apply here.
- No message received: your Coins return to your balance automatically, with nothing to do.
- Code received but unusable: you have 30 days to report it to support.
- Order refunds are made in Coins, to your Numwix balance.
- Coins are not refunded in money, except for a payment error on our side or where the law requires it.
1. Automatic returns
When you place an Order, its price is reserved on your balance, not spent. Your Coins return to your balance automatically, in full and without any request, when:
- no number could be assigned to your Order;
- no message was received on the number before the end of the Activation window.
2. Order with a message received
Once at least one message has been received, the Order is charged. You can still ask for a refund in Coins if the number could not be used for a reason related to the number itself, in particular when:
- the code received is invalid or does not match the service ordered;
- the number was already registered with the service, or the service rejected it as already in use;
- the number was blocked by the service right after verification;
- the service required an additional verification that the number could not complete.
How to request it
- Write to support@numwix.com within 30 days of the Order.
- Include the email of your Account, the Order reference, the service and the country, and a description of the problem.
- Add a screenshot or a short video whenever possible: it speeds up the review.
Review
Each request is reviewed case by case. We aim to reply within 3 business days. If the request is accepted, the Coins spent on the Order are returned to your balance and you are notified.
3. Cases not eligible for a refund
- The message was received and the code worked, even if the account you created was later blocked, suspended or lost by the Third-party service.
- The Third-party service never sent a message for reasons outside the number (for example a limit, a ban or a problem on your side). In this case the Coins are already returned automatically if no message arrives.
- You chose the wrong service or country, or used the code too late.
- The request is made more than 30 days after the Order.
- The use breaches our Terms, in particular for banking, mobile money, payment or government services.
- The request is repeated in a way that suggests abuse of the refund process.
4. Coin purchases
Coins are a prepaid right to use Numwix. Once credited, they are not refunded in money, whether they have been used or not, except in the following cases:
- you were charged but your Coins were not credited, and we cannot credit them;
- you were charged twice for the same purchase;
- the law of your country gives you a right to a refund that cannot be excluded.
How to request it
Write to support@numwix.com within 30 days of the payment, with the email of your Account, the date, the amount and the payment reference or receipt. A money refund is made, as far as possible, to the original payment method. Fees charged by your bank or operator, and exchange rate differences, cannot be refunded. Depending on the payment method, the refund may take a few business days to appear.
5. Fraud and disputes
We may refuse a refund or ask for more information when we suspect fraud, abuse or a breach of our Terms. If you dispute a payment with your bank or operator without contacting us first, the corresponding Coins may be deducted and your Account suspended until the dispute is resolved.
6. Your legal rights
This policy does not limit any right you hold under the law that cannot be excluded. By ordering a number, you ask for the service to start immediately; where the law provides a withdrawal period for digital services, you acknowledge that it no longer applies once a message has been received on the number.
7. Contact
For any question about this policy or about a refund, write to support@numwix.com. This policy is available in English and French. In case of discrepancy, the English version prevails.