Terms and Conditions

1. Publisher and contact

Numwix (numwix.com and app.numwix.com, together the “Platform”) is published and operated by Amonym LLC (amonym.com). All contractual relationships, support and complaints relating to Numwix are handled by Amonym LLC.

You can reach us at support@numwix.com.

2. Definitions

• “Account”: the personal space you create on the Platform.
• “Coins”: the prepaid units credited to your Account and used to pay for Orders.
• “Pack”: a bundle of Coins offered for sale on the Platform at a given price.
• “Order”: your request for a temporary number for a given service and country.
• “Activation window”: the period during which a number is reserved for your Order and can receive messages. It is shown when you order and is currently 25 minutes.
• “Third-party service”: the website or app (messaging, social network, marketplace, etc.) that sends the verification message.
• “Supplier”: the partner networks that provide the numbers and route the messages.

3. What Numwix does

Numwix is a software platform that gives you temporary access to phone numbers from different countries so you can receive text messages, mainly verification codes, sent by Third-party services.

Numwix is not a telecommunications operator or carrier. Numbers are provided by Suppliers, are shared, are automatically recycled and are never permanently assigned to you. You cannot use them to send messages or make calls, and you cannot keep or port them.

We do not control Third-party services. We do not guarantee that a given service will send a message, accept a number, or keep an account created with a number working over time.

The list of services, countries and prices available changes depending on Supplier availability.

4. Eligibility and your Account

You must be at least 18 years old and have the legal capacity to enter into this agreement.

You can register with an email address and password, or with a Google account. You must provide accurate information and keep your login credentials secure. Any action taken from your Account is considered to be taken by you.

Each person may hold only one Account. Creating multiple Accounts, using false identities, automated sign-ups or any attempt to get around our limits is forbidden.

We may ask you to verify your identity or the origin of your payments at any time, in particular to prevent fraud or to meet a legal obligation or a payment partner requirement. If you do not complete this verification, we may restrict or suspend your Account.

5. Coins and payments

6. Orders and how a number works

• The price of an Order is shown in Coins before you confirm. It is locked when you place the Order.
• When you place an Order, its price is reserved on your balance. It is only spent once at least one message has been received on the number.
• If no number can be assigned, the Order fails and the reserved Coins go back to your balance.
• If no message is received before the end of the Activation window, the Order expires and the reserved Coins go back to your balance automatically.
• Once a message has been received, the Order is charged. The number stays available until the end of the Activation window and can receive several messages for the same service.
• An Order in progress cannot be cancelled. Your Coins are released automatically in the cases above.
• Messages received are displayed in your Account. Use them quickly: the number will be reassigned to someone else after the Activation window.

7. Prices

Prices depend on the service, the country and Supplier availability. They may change at any time, but the price shown when you confirm an Order is the one that applies to it. Pack prices and Order prices may include temporary discounts.

8. Acceptable use

You may only use Numwix for lawful purposes, for example to protect your privacy, verify an account or test an application. Any use for an illegal, fraudulent or harmful purpose is strictly forbidden, whatever the country from which you use the service.

You are solely responsible for checking that your use complies with the law of your country of residence, of the country from which you connect, of the country of the number, and with the terms of the Third-party services you use.

In particular, you must not:

• use the service for any activity that is illegal or that facilitates a criminal offence, under any applicable law;
• use a number for a bank, mobile money, payment, crypto-asset, lending, insurance or investment service, or for any government or public authority service;
• use a number to get around identity checks (KYC), anti-money laundering controls, security measures, age checks or the limits of a Third-party service;
• commit or help commit fraud, scams, phishing, identity theft, account takeover, extortion, harassment, threats or spam;
• open or verify accounts in the name of another person without their consent, or use stolen, borrowed or fictitious identities;
• launder money, finance terrorism, or buy Coins with funds of illegal origin or with a payment method that does not belong to you;
• use the service in connection with the sexual exploitation of minors, human trafficking, the sale of illegal goods or services, or any content that incites hatred or violence;
• create accounts in bulk, resell or share numbers, messages or access to your Account, or manipulate a service's promotions or referral programmes;
• use automated tools, scripts or bots on the Platform, or attempt to bypass our rate limits, our filters or our anti-fraud systems;
• reverse engineer, copy, overload or disrupt the Platform, or attempt to access data that does not belong to you;
• use Numwix from a country under international sanctions, or on behalf of a person or entity under sanctions, including by using a VPN or proxy to hide your location.

9. Your responsibility and unlawful use

Numwix is a technical tool. Amonym LLC does not choose the services you sign up to, does not know the purpose for which you use a number and does not control the content of the messages sent by Third-party services. You alone decide how you use the numbers and messages you receive.

Consequently, you are solely and fully responsible, civilly and criminally, for your use of the service, for the accounts you create or verify with a Numwix number, and for any consequence of that use towards third parties, Third-party services and the authorities.

Numwix and Amonym LLC, as well as their managers, employees, partners, Suppliers and payment partners, cannot be held liable for any illegal, fraudulent or abusive use of the service by a user, nor for any damage suffered by you or by a third party as a result of such use, to the extent permitted by law.

By using Numwix, you represent and warrant that:

• you are at least 18 years old and have the legal capacity to accept these Terms;
• you use the service on your own behalf and for a lawful purpose;
• your use of the service is lawful in your country of residence and in the country from which you connect;
• you are not subject to international sanctions and you are not acting on behalf of a sanctioned person or entity;
• the funds used to buy Coins are of lawful origin and the payment method you use belongs to you;
• the information you provide to us is accurate and up to date.

10. Compliance controls and cooperation with authorities

To protect users, Third-party services and the integrity of the Platform, and to meet our legal obligations, we may at any time and without prior notice:

• apply automated and manual controls to Accounts, payments and Orders, including the review of Order data and the messages received, to detect fraud and prohibited use;
• limit the number or frequency of Orders, refuse an Order or a payment, or block a service, a country or a number range;
• ask you for information or documents about your identity, your activity or the origin of your funds;
• freeze the Coins of an Account under investigation until the review is complete;
• suspend or close an Account, without refund of the Coins concerned, in case of illegal use or serious breach of these Terms, to the extent permitted by law.

11. Suspension and closure

We may suspend, restrict or close your Account, immediately and without notice, if we reasonably suspect a breach of these Terms, fraud, abuse, a payment dispute, a legal or sanctions risk, or at the request of a Supplier, a payment partner or a competent authority. To protect our security systems, we may not give the precise reason.

If your Account is closed for a breach of these Terms, your remaining Coins are forfeited, to the extent permitted by law. We may also share relevant information with the competent authorities when the law requires it.

You can stop using Numwix at any time and ask for your Account to be deleted by writing to support@numwix.com. Unused Coins are forfeited upon deletion, except where the law provides otherwise.

12. Service availability

The Platform is provided “as is” and “as available”. We work to keep it available and reliable, but we do not guarantee uninterrupted service, the availability of a given country or service, or the delivery of a message by a Third-party service. Maintenance, Supplier outages or network incidents may cause delays or interruptions.

13. Limitation of liability

Amonym LLC is only bound by an obligation of means. To the extent permitted by law, Numwix and Amonym LLC are not liable for:

• the use you or third parties make of the numbers and messages, in particular any unlawful use;
• the acts, omissions, decisions and policies of Third-party services, Suppliers, operators and payment partners, including the non-sending, delay, filtering or blocking of a message;
• the blocking, suspension, closure or loss of an account created or verified with a Numwix number, or the loss of access to it once the number has been recycled;
• the content of messages received, which is written by Third-party services;
• indirect losses, such as loss of profit, revenue, data, accounts, opportunity or reputation;
• any damage resulting from a breach of these Terms, from the disclosure of your credentials, or from a case of force majeure.

14. Personal data

To provide the service, we process your account information, your payment history, your Orders and the content of the messages received on your numbers. This data is used to run the service, provide support, prevent fraud and meet our legal obligations. Our Privacy Policy explains in detail what data we collect, why, who receives it, how long we keep it and how to exercise your rights.

15. Trademarks

Names and logos of Third-party services shown on the Platform belong to their respective owners and are used for reference only. Numwix is not affiliated with, endorsed by or sponsored by these services. The Numwix name, logo and Platform belong to Amonym LLC.

16. Changes to these Terms

We may update these Terms, in particular to reflect changes to the service or to the law. The date at the top of this page shows the latest version. For significant changes, we will inform you by email or in your Account before they take effect. If you keep using Numwix after that date, you accept the new Terms.

17. General provisions

• Evidence: the data recorded in our systems (Account activity, payments, Orders, messages received, logs) is deemed to be evidence of the operations carried out through your Account, unless you prove otherwise.
• Force majeure: we are not liable for any delay or failure caused by an event beyond our reasonable control, such as the failure of an operator, Supplier or payment partner, a network outage, a cyberattack, a decision of an authority, a natural disaster or a conflict.
• Survival: the clauses on responsibility, indemnification, limitation of liability, cooperation with authorities, evidence and governing law remain in force after the closure of your Account.
• Severability: if a clause of these Terms is held invalid, the other clauses remain in force.
• No waiver: our failure to enforce a right at a given time does not mean we waive it.
• Assignment: you may not transfer your Account or these Terms. We may assign these Terms to an affiliated company or to a successor.
• Entire agreement: these Terms, the Refund Policy and the Privacy Policy form the entire agreement between you and Amonym LLC regarding Numwix.

18. Complaints, governing law and disputes

If you have a problem, contact support@numwix.com first. We will reply as soon as possible and aim to resolve any complaint within 30 days.

These Terms are governed by the laws of the jurisdiction in which Amonym LLC is registered, without prejudice to the mandatory consumer protection rules of your country of residence. If no amicable solution is found, the dispute will be brought before the competent courts.

These Terms are available in English and French. In case of discrepancy, the English version prevails.